Privacy Policy
Last Updated: January 14, 2025
MEND-CO Physiotherapy (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Health Information Protection Act (PHIPA), and other applicable privacy laws in Ontario and Canada.
1. Collection of Personal Information
We collect personal information, including email addresses, from individuals who voluntarily provide it through our website. This information may be collected when you:
- Subscribe to our newsletter
- Sign up to become a member of the community
- Make comments on the blogs
- Book physiotherapy appointments
- Inquire about our services
- Request additional information about physiotherapy services
- Contact us for other purposes
The information we collect may include, but is not limited to, your name, email address, and any other personal details you provide in your communication with us.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries or requests for information
- To give you member access to the community
- To send newsletters, promotional material, or other updates about our services (only if you have opted in)
- To let you comment on the blogs
- To improve the services we offer to our clients
- To comply with legal and regulatory obligations
We will only use your personal information for the purposes for which it was collected and will not use it for any other purposes without your consent.
3. Disclosure of Personal Information
We will not disclose your personal information to third parties, except in the following circumstances:
- To service providers who assist in the operation of our website or provide services on our behalf (e.g., email marketing platforms)
- When required or permitted by law, such as for compliance with applicable health privacy laws (PHIPA) or other regulatory obligations
- In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, and we will notify you of such changes.
4. Protection of Personal Information
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures are designed to meet or exceed industry standards for data protection.
5. Access to Your Personal Information
You have the right to access and correct any personal information we hold about you. If you would like to access or update your personal information, please contact us at [Insert Contact Information].
6. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.
7. Consent
By providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you choose not to provide your information, we may be unable to respond to your inquiries or provide the services you request.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting an updated version on our website with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
MEND-CO Physiotherapy
745 Mount Pleasant Rd
647.874.2604